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Wednesday, September 08, 2004

Conversation with SBC

Excerpt from a much lengthier conversation with SBC wherein I just wanted one thing and not a bunch of other things at a much higher price even though he said it would save money by buying a lot more things at a higher price. (The name has been changed to protect the innocent.)

Me: Well, what do you get with just regular voice mail as opposed to voice mail plus?
SBC Joe: You only get one mail box that can only hold 20 two minute messages.
Me: That sounds good. How much does that cost?
SBC Joe: $6.95 per month.
Me: Ah, good. That's what I want. Sign me up.
SBC Joe: Okay. Now, for $1.50 more per month I can offer you the features you need to make voice mail work.
Me: You mean voice mail doesn't work without another $1.50 worth of features?
SBC Joe: No, not without the features.
Me: What if I don't want the other features?
SBC Joe: For only a $1.50 more per month you can have the features you need to make voice mail work. Can I sign you up?
Me: "Voice mail work" - that's really a sales pitch and it doesn't actually make voice mail work, right?
SBC Joe: Well...
Me: Well, what are the features?
SBC Joe: [whereupon he suddenly started speaking extraordinarily fast; he reeled off three things, the first of which I figured had something to do with call waiting, and the third of which had something to do with accessing voice mail from away; it was the second thing that wasn't as obvious]
Me: So, what exactly is "alternate answer?"
SBC Joe: It's a feature that's required to make voice mail work.
Me: But, what is it?
SBC Joe: That's what allows the mail box to hold up to 20 messages.
Me: So, if I don't get alternate answer, I can only receive one message?
SBC Joe: It's just a feature that's required to make voice mail work.
Me: So, the $6.95 voice mail with 20 messages is really only one incoming message?
SBC Joe: You need it to make the voice mail work.
Me: By the way, where d' ya'll hail from, Joe?
SBC Joe: West Virginia.
Me: Excellent.
SBC Joe: So, can I sign you up?
Me: Okay, sign me up for that, too.

Hours after the conversation ended, I figured out what alternate answer is. I so much wanted to call Joe back and explain it to him.

Posted by Marie at September 8, 2004 7:00 PM

Comments

Me: By the way, where d' ya'll hail from, Joe?
SBC Joe: West Virginia.
Me: Excellent.
SBC Joe: So, can I sign you up?
Me: Okay, sign me up for that, too.

HAHAHAHAHAHAHHA

Posted by: ben at September 8, 2004 8:52 PM

[snort]

Posted by: Marie at September 8, 2004 10:02 PM

So what is alternate answer? Is it like a temporary out-going message? And I think you need to call SBC Joe.
K-

Posted by: Kem White at September 9, 2004 6:35 AM

Idiots at SBC. I had a few serious phone calls about my DSL service.

Posted by: Stephen at September 12, 2004 10:14 AM